Privacy Policy for Oura Intimacy Institute
Effective Date: June 17, 2025
At Oura Intimacy Institute, we are committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at [Your Website URL Here], engage with our virtual services, or interact with us in any other way.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. Our Commitment to Your Privacy
Oura Intimacy Institute provides intimacy training and coaching services exclusively to adults (individuals 18 years of age or older). We understand the sensitive nature of the information you share with us, particularly concerning your health and intimate life. We are dedicated to maintaining the confidentiality and security of this information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the Utah Consumer Privacy Act (UCPA).
2. Information We Collect
We collect various types of information from and about you to provide our services, operate our website, and communicate with you. This may include:
- Personal Information (Identifiers): Your name, email address, phone number, mailing address, date of birth, and any other information you provide when you register for services, make inquiries, or subscribe to our communications.
- Medical and Health Information (Protected Health Information - PHI): Information related to your physical and mental health, medical history, diagnoses, treatments (including hormone testing results and HRT/TRT details), and other health-related data necessary for providing our coaching and therapy services. This includes information collected during virtual sessions, assessments, and follow-ups.
- Payment Information: Billing address, credit card details, and other financial information required to process payments for our services. Please note, we use secure third-party payment processors, and we do not store your full credit card numbers on our servers.
- Technical and Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, pages viewed, referring website, and access times. This helps us improve our website and services.
- Communications: Records of your correspondence with us, including emails, chat messages, and phone calls.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To deliver our prenuptial training, committed couples coaching, individual intimacy coaching, hormone testing, and hormone replacement therapies (HRT/TRT). This includes scheduling sessions, conducting virtual consultations, interpreting test results, and developing personalized treatment plans.
- For Payment Processing: To process your payments for services, including managing subscriptions for medications paid directly to pharmacies.
- For Communication: To respond to your inquiries, send appointment reminders, provide updates about your services, and send newsletters or promotional materials (with your consent, where required).
- For Internal Operations: To improve our services, conduct research and analysis, monitor the effectiveness of our programs, ensure the security of our systems, and manage our business operations.
- For Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, and government requests, including HIPAA and UCPA requirements.
- To Protect Our Rights: To detect, prevent, and address fraud, security breaches, or other illegal activities, and to protect the rights, property, or safety of Oura Intimacy Institute, our clients, or others.
4. How We Share Your Information
We understand the sensitive nature of your information and share it only under specific circumstances:
- With Your Consent: We will obtain your explicit consent before sharing your Protected Health Information (PHI) for purposes other than treatment, payment, or healthcare operations, or as otherwise permitted or required by law.
- For Treatment, Payment, and Healthcare Operations (TPO): We may use and disclose your PHI without your specific authorization for treatment (e.g., coordinating care with another provider if you consent), payment (e.g., billing your insurance if applicable, though typically our services are direct-pay), and healthcare operations (e.g., quality improvement, staff training).
- Service Providers: We engage trusted third-party service providers who assist us in operating our business and providing our services (e.g., virtual meeting platforms, secure payment processors, hormone testing labs, EHR systems). These providers are contractually obligated to protect your information and are only permitted to use it for the purposes of providing services to us. For any service providers handling PHI, we ensure they comply with HIPAA through Business Associate Agreements (BAAs).
- Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or to comply with government regulations.
- Protection of Rights: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as evidence in litigation in which we are involved.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
We do not sell your personal information or Protected Health Information.
5. Your Privacy Rights (Utah Consumer Privacy Act - UCPA)
If you are a resident of Utah, the Utah Consumer Privacy Act (UCPA) grants you certain rights regarding your personal data, subject to certain exceptions (including, but not limited to, information covered by HIPAA). These rights include:
- Right to Confirmation and Access: You have the right to confirm whether we are processing your personal data and to access that data.
- Right to Deletion: You have the right to request the deletion of personal data you have provided to us.
- Right to Data Portability: You have the right to obtain a copy of your personal data that you previously provided to us, in a portable and readily usable format.
- Right to Opt-Out of Targeted Advertising/Sale of Data: We do not engage in the sale of personal data for monetary consideration or use your data for targeted advertising. If our practices change, we will provide a clear mechanism to opt-out.
To exercise these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within 45 days, with a possible extension for complex requests. Please note that certain information, particularly Protected Health Information, may be subject to HIPAA regulations which may have different or additional requirements for access and disclosure.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your personal and health information. These measures include, but are not limited to, encryption, access controls, firewalls, and secure data storage. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Virtual Services and Telehealth
All of our services are delivered virtually. We utilize HIPAA-compliant telehealth platforms to ensure the secure and private conduct of your sessions. While virtual platforms offer convenience and accessibility, it is your responsibility to ensure you are in a private and secure location during your sessions to protect your confidentiality.
8. Online Payments
All financial transactions are processed through secure third-party payment gateways. We do not store your full credit card details on our servers. The payment processors adhere to industry standards for data security.
9. Children's Privacy
Our services are intended exclusively for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements,or other factors. We will post any changes on this page with a revised "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Oura Intimacy Institute
385-327-9483
Connect@OuraIntimacy.com